Return Policy of Lucy Fox

Thank you for shopping with Lucky Fox.

I strive to provide professional, personal experience and to make art to bring joy.

I am an independent artist so please contact me with any questions about your order or if your unhappy in any way please get in touch through E-mail as no two situations are the same.

Refunds/Damaged items:

Refunds are only given if item has arrived damaged and no exchange or replacement can be offered.

This would be on 5 working days or less after receiving the item.

1. Upon receipt of your item, we will conduct an inspection and inform you that we have received the returned item.

2. Post-inspection, you will be promptly notified regarding the status of your refund.

3. If approved, the refund will be processed to your original payment method.

4. The credit will appear within a number of days, subject to your card issuer’s policies.

Shipping:

1. Return shipping costs are the responsibility of the customer and are non-refundable.

2. Should you receive a refund, the cost of return shipping will be deducted from it.

Exchanges:

If the item isn’t as expected you can request an exchange up to 14 days after receive the item. Please Email regarding this arrangement

Contact Us:

For queries regarding item returns, please contact us at:

Email: samueltaylorartist@gmail.com